BigCommerce Sync Settings


The sync settings​ determine which information is shared between ​Bigcommerce​ and ​eBay​.

To access ​sync settings, select AppsStore ConnectorSync & Inventory Control





Inventory & Order Sync

If you’re tracking your ​inventory​ within Bigcommerce (​by sku), your ​inventory and order sync from eBay to BigCommerce is automatic and inventory sync from BigCommerce to eBay may be turned on.

If you are not tracking​ ​inventory​ in BigCommerce, your eBay listings will automatically import with a quantity of 1 available and will auto restock to quantity 1 on eBay each time the product sells on eBay.

eBay ​orders​ will automatically be created within BigCommerce for any eBay sold product listing that is linked to a BigCommerce product. The ​order​ may be fulfilled within BigCommerce and the ​order​ status will automatically update to eBay.

Select ​Settings​ to the right of ​Sync Orders

eBay Sales are ​Tax Inclusive offers the ability to choose if you include ​tax​ as part of the item price on eBay, for example Goods and Services Tax (GST), but want the ​tax​ to be displayed as a separate line item when the eBay ​orders​ are pushed to your Shopify store.


Ignore Sales Tax for eBay Orders Shipped to the Following States allows the order to be created in Shopify without the sales tax appearing from eBay.  eBay collects and remits sales tax on behalf of merchants for some US states.  The states eBay collects & remits tax for may be found here 

To select multiple states:
Windows: Hold ctrl + state(s)
Mac: Hold command + state(s)


You’re able to offer a lower available quantity of products on eBay than the quantity that you have available on BigCommerce using the ​Allow Separate Inventory Quantity on eBay setting.

If you enable separate inventory​, the options to ​Restock eBay Inventory​ as well as Automatically Restock eBay Inventory​ are offered.

Restock eBay inventory​, restocks eBay quantity based on restocking BigCommerce quantity of a product. For example, if you have an eBay quantity of 3 and a BigCommerce quantity of 5, and you increase your BigCommerce quantity to 11, which is an increase of 6, eBay will also be increased by 6 and become quantity 9. If you set a limit here, the eBay restock value will not go above the limit you’ve entered.

When enabled, the auto restock eBay inventory option requires values for “​When (eBay) Quantity Reaches ___ Set to Fixed Amount ___

If you enter when quantity reaches 1 set to a fixed amount of 2, when eBay quantity of a product reaches 1 due to a sale on eBay, eBay will be automatically restocked to quantity 2 as long as 2 or more are available on BigCommerce and according to your overall sync settings that are enabled.

If you choose to use the ​eBay Quantity Import Limit, when you import products from BigCommerce, the eBay quantity will automatically be set to this amount as long as the BigCommerce quantity value is at or below this amount. If this field is left blank, the full BigCommerce quantity value will import.





Title, Description, & Price Sync 

You’re also able to sync ​Title​, ​Description​, and ​Pricing​ between eBay and BigCommerce. If you intend on making any changes to the product ​title​ or description​ or ​pricing​ for your eBay listings, we recommend turning off these sync settings both ways.


You’re also able to share sale pricing​ from BigCommerce to eBay or eBay to BigCommerce. As well as increase or decrease the pricing for eBay with the Set eBay price​ to sync setting.

In this example, we’ve set the ​price sync​ to increase eBay 20% above BigCommerce pricing for all imported products by setting the value to ​120%​ of the store price.


To ​increase pricing​, please be sure to set it ​above 100%​ of the BigCommerce pricing, if we had set 20% in this field, then eBay would be priced at only 20% of the BigCommerce prices.





Additional Sync Settings 

If your BigCommerce product runs ​out of stock​, is​ deleted​, or is hidden​, the associated eBay listings may be ended early with these sync settings enabled.

Consider item out of stock if store quantity falls below:​ Increasing this value can help prevent overselling if there is a delay with BigCommerce updating eBay after a sale on BigCommerce.

Import new variants​ will import any new variants added to a BigCommerce product to an eBay listing that ​already contains other variants​.

If there are variants of a product on BigCommerce that you do not wish to share with eBay, enable ​Allow Disabling Variants​ and in the edit listing page, you’re able to disable specific variants of a product if the listing is ​not live​ on eBay.


The​ import limit ​is useful if you have a large amount of products to import. Selecting no limit will build your entire product catalog on the import from store page.

If you select any other option, the selected value will build on the import page and once it’s complete, you may import those products to list to eBay OR choose to import the next batch of products.




Export Settings


When exporting eBay listings from inkFrog to BigCommerce, there are a few sync settings available.


The export category option let's you decide if inkFrog will create categories in your BigCommerce store to match the eBay categories your listings use OR use a default category 'Imported from eBay' which will be created by inkFrog if the category doesn't exist.


When exporting products from inkFrog to your BigCommerce store, choose what will happen if inkFrog cannot find a matching brand on your store for the brand in your eBay listings by selecting an option for export brand option.  The options available are to not create new brands on store (use no brand) OR create brands on store to match eBay.


When exporting products from inkFrog to your store, choose how inkFrog will identify duplicate products by choosing a selection for duplicate product option. Duplicate products will not be exported.  The options are match by sku or match by title or sku.






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