Switching to eBay by inkFrog from the BigCommerce Native eBay Integration


There are a few things to know when making the change to the eBay by inkFrog app from BigCommerce's native eBay integration. Their native integration uses eBay's inventory API, inkFrog uses eBay's trading API. While eBay provides a way to change listings easily from the trading API to the inventory API, it's not so for the other way around.  If you have not used the BigCommerce native eBay integration, this article does not apply.


You're able to end your listings on eBay and relist them from inkFrog. Doing so, makes them trading API listings and they will sync if they're mapped to existing BigCommerce listings. However, ending your listings will lose sales history and rankings,and you may also be charged eBay insertion fees for relisting.


If you do nothing, then the sync between your listings published to eBay from BigCommerce's native integration to eBay will not sync with your BigCommerce products through the eBay by inkFrog app.


To bulk end your eBay listings, once they've imported from eBay into the eBay by inkFrog app, navigate to Listings → Live and use the select all check box.  Next choose End Early.




Once the listings are ended on eBay, they will be in ready status in your library within the inkFrog app (Listings → Library).



Next, review your sync settings.  These settings let the inkFrog software know what you'd prefer to sync between eBay and your BigCommerce products.  Navigate to Settings → Store Connector → Select the Settings Button.




Inventory Sync Settings



If you’re tracking your ​inventory​ within BigCommerce (​by sku), you’re able to sync ​inventory from eBay to BigCommerce as well as BigCommerce to eBay. 

If you are ​not tracking​ ​inventory​ in BigCommerce, your eBay listings will automatically import with a quantity of 1 available and will auto restock to quantity 1 on eBay each time the product sells on eBay. 

Order Sync is automatically enabled.  So any eBay orders where the eBay listings are linked through inkFrog to BigCommerce store products, will order sync eBay to BigCommerce.

You’re able to offer a lower available quantity of products on eBay than the quantity that you have available on BigCommerce using the ​Allow Separate Inventory Quantity on eBay setting.

If you enable ​separate inventory​, the options to ​Restock eBay Inventory​ as well as Automatically Restock eBay Inventory​ are offered.

Restock eBay inventory​, restocks eBay quantity based on restocking BigCommerce quantity of a product. For example, if you have an eBay quantity of 3 and a BigCommerce quantity of 5, and you increase your BigCommerce quantity to 11, which is an increase of 6, eBay will also be increased by 6 and become quantity 9. If you set a limit here, the eBay restock value will not go above the limit you’ve entered.

When enabled, the ​auto restock eBay inventory​ option requires values for “​When (eBay) Quantity Reaches ___ Set to Fixed Amount ___ 

If you enter when quantity reaches 1 set to a fixed amount of 2, when eBay quantity of a product reaches 1 due to a sale on eBay, eBay will be automatically restocked to quantity 2 as long as 2 or more are available on BigCommerce and according to your overall sync settings that are enabled.

If you choose to use the ​eBay Quantity Import Limit​, when you import products from BigCommerce, the eBay quantity will automatically be set to this amount as long as the BigCommerce quantity value is at or below this amount. If this field is left blank, the full BigCommerce quantity value will import.



Title, Description, & Price Sync



You’re also able to sync ​Title​, ​Description​, and ​Pricing​ between eBay and BigCommerce. If you intend on making any changes to the product ​title​, ​description​, or ​pricing​ for your eBay listings, we recommend turning off these sync settings both directions.


You’re also able to share ​sale pricing​ from BigCommerce to eBay or eBay to BigCommerce. As well as increase or decrease the pricing for eBay with the ​Set eBay price​ to sync setting.

In this example, we’ve set the ​price sync​ to increase eBay 10% above BigCommerce pricing for all imported products by setting the value to ​110%​ of the store price.

To ​increase pricing​, please be sure to set it ​above 100%​ of the BigCommerce pricing, if we had set 10% in this field, then eBay would be priced at only 10% of the BigCommerce prices. 





Additional Sync Settings 2019-01-14_1130.png


If your BigCommerce product runs ​out of stock​, is​ deleted​, or is ​hidden​, the associated eBay listings may be ended early with these sync settings enabled. 

Consider item out of stock if store quantity falls below:​ Increasing this value can help prevent overselling if there is a delay with BigCommerce updating eBay after a sale on BigCommerce.


Import new variants​ will import any new variants added to a BigCommerce product to an eBay listing that ​already contains other variants​. 

If there are variants of a product on BigCommerce that you do not wish to share with eBay, enable ​Allow Disabling Variants​ and in the edit listing page, you’re able to disable specific variants of a product if the listing is ​not live​ on eBay.


The​ import limit ​is useful if you have a large amount of products to import. Selecting no limit will build your entire product catalog on the import from store page. 

If you select any other option, the selected value will build on the import page and once it’s complete, you may import those products to list to eBay OR choose to import the next batch of products. 

Once your settings are configured, select Save.


Mapping (Linking) Listings

Next, you will want to map (link) your existing BigCommerce products to your ready status eBay listings in the library within the inkFrog app.  To begin mapping, navigate to Settings → Store Connector → Then choose the Import button.



Automatically Map

The software will automatically attempt to match the listing to the store products on the import page.  If the software is able to make the match, it will be indicated by a blue link on the review page just prior to importing.




If you have products on the review page that have linked to existing eBay listings automatically, but you would rather import them and list them as new listings to eBay, click the title of one of the mapped listings on the left side of the page.

Then, scroll down on the right side of the page and it will look similar to what you see below.



1) Unlink Listing: If selected, the listing that you had clicked upon will un-map (un-link) from the existing eBay listing and it will import as a new listing for eBay.

2) Unlink all listings:  If seleted, all listings, including those still waiting to import on the import from store page, will un-map (un-link) from existing eBay listings and will import as new listings for eBay.

3) Should you want to check which eBay listing the selected listing is linked to, select the listing title link where it reads "This product has been linked to the existing listing".

To finalize the mapping process, select the import & list button and choose import & list to eBay, so if the existing listings are not yet live, they will be sent to eBay or import only, which would simply connect the store products to the existing eBay listings.


Manually Map

If your store products are not automatically linked in order to map to existing eBay listings on the review page, you are able to manually map them to create the sync.


1) Select the title on the left side of the page that you wish to map.

2) On the right side of the page, choose the Map to existing listing button.




3) In the pop-up window, click on the title of the listing you would like to map to or use the search field to enter a keyword and then hit enter on your keyboard to complete the search.  Once you locate the matching listing, click on the title.



4) Once the title is selected, if it is a single item listing, the blue link will appear indicating that once the import is finalized, the product will map to the existing eBay listing.  If you're mapping a product that contains variants, there is an extra step of making the selections of tying each variant from the store product to the existing eBay variants.

*Note - The eBay listing must contain the same number of variants as the store product in order to map successfully.



Follow through with the Import & List button to complete the connection of the store product & ebay listing and to launch the listing to eBay.


If you have additional products on BigCommerce that have never been launched to eBay, you may revisit the import from store page and import those as new listings.  Additional documentation regarding importing may be found here.

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