Step 2: Bigcommerce Sync Settings



Your ​sync settings​ determine what information is shared between ​Bigcommerce​ and ​eBay​.

To access ​sync settings​, select store connector, then your store name, click on the settings button and choose sync settings.




Inventory & Order Sync

If you’re tracking your ​inventory​ within Bigcommerce (​by sku), you’re able to sync ​inventory from eBay to Bigcommerce as well as Bigcommerce to eBay.

If you are ​not tracking​ ​inventory​ in Bigcommerce, your eBay listings will automatically import with a quantity of 1 available and will auto restock to quantity 1 on eBay each time the product sells on eBay.

You may also sync ​orders​ to Bigcommerce. When sync ​orders​ is enabled, eBay ​orders​ will automatically be created within Bigcommerce for any eBay sold product listing that is linked to a Bigcommerce product. The ​order​ may be fulfilled within Bigcommerce and the ​order​ status will automatically update to eBay.

Select ​Settings​ to the right of ​Sync Orders​ and you’re able to turn on an option for eBay Sales are ​Tax Inclusive​. Choose this option if you include ​tax​ as part of the item price on eBay, for example Goods and Services Tax (GST), but want the ​tax​ to be displayed as a separate line item when the eBay ​orders​ are pushed to your Bigcommerce store.

An email will be sent to you with details if we fail to push an eBay​ ​order​ to your store for any reason if ​Email Failed Orders​ is enabled.



You’re able to offer a lower available quantity of products on eBay than the quantity that you have available on Bigcommerce using the ​Allow Separate Inventory Quantity on eBay setting.

If you enable ​separate inventory​, the options to ​Restock eBay Inventory​ as well as Automatically Restock eBay Inventory​ are offered.

Restock eBay inventory​, restocks eBay quantity based on restocking Bigcommerce quantity of a product. For example, if you have an eBay quantity of 3 and a Bigcommerce quantity of 5, and you increase your Bigcommerce quantity to 11, which is an increase of 6, eBay will also be increased by 6 and become quantity 9. If you set a limit here, the eBay restock value will not go above the limit you’ve entered.

When enabled, the ​auto restock eBay inventory​ option requires values for “​When (eBay) Quantity Reaches ___ Set to Fixed Amount ___

If you enter when quantity reaches 1 set to a fixed amount of 2, when eBay quantity of a product reaches 1 due to a sale on eBay, eBay will be automatically restocked to quantity 2 as long as 2 or more are available on Bigcommerce and according to your overall sync settings that are enabled.

If you choose to use the ​eBay Quantity Import Limit​, when you import products from Bigcommerce, the eBay quantity will automatically be set to this amount as long as the Bigcommerce quantity value is at or below this amount. If this field is left blank, the full Bigcommerce quantity value will import.




Title, Description, & Price Sync

You’re also able to sync ​Title​, ​Description​, and ​Pricing​ between eBay and Bigcommerce. If you intend on making any changes to the product ​title​, ​description​, or ​pricing​ for your eBay listings, we recommend turning off these sync settings both ways.



You’re also able to share ​sale pricing​ from Bigcommerce to eBay or eBay to Bigcommerce. As well as increase or decrease the pricing for eBay with the ​Set eBay price​ to sync setting.

In this example, we’ve set the ​price sync​ to increase eBay 10% above Bigcommerce pricing for all imported products by setting the value to ​110%​ of the store price.

To ​increase pricing​, please be sure to set it ​above 100%​ of the Bigcommerce pricing, if we had set 10% in this field, then eBay would be priced at only 10% of the Bigcommerce prices. 




Additional Sync Settings

If your Bigcommerce product runs ​out of stock​, is​ deleted​, or is ​hidden​, the associated eBay listings may be ended early with these sync settings enabled.

Consider item out of stock if store quantity falls below:​ Increasing this value can help prevent overselling if there is a delay with Bigcommerce updating eBay after a sale on Bigcommerce.



Import new variants​ will import any new variants added to a Bigcommerce product to an eBay listing that ​already contains other variants​.

If there are variants of a product on Bigcommerce that you do not wish to share with eBay, enable ​Allow Disabling Variants​ and in the edit listing page, you’re able to disable specific variants of a product if the listing is ​not live​ on eBay.



The​ import limit ​is useful if you have a large amount of products to import. Selecting no limit will build your entire product catalog on the import from store page.

If you select any other option, the selected value will build on the import page and once it’s complete, you may import those products to list to eBay OR choose to import the next batch of products.

Import only products with inventory greater or equal to:​ if you set a value here, only products meeting the inventory setting here will be available on the import page.




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