inkFrog Event Logs

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If you're using a store connection with inkFrog, there may be instances of eBay failing to accept a revision from inkFrog either due to an error in the listing or the listing may be under an eBay revision restriction.

The notification for any failed revisions are logged and retained by inkFrog for 7 days.  The event logs may be viewed within your account by selecting the alert icon.

 

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Any log noted in red on the event log page indicates an issue is an error log.

Any log noted in blue is a normal event and is just informational.

 

You can periodically check your event logs for any errors and/or navigate to Settings > eBay Sync Settings and enable the option to send failed eBay sync emails.

If you enable send failed eBay sync emails, inkFrog will email you any time there is an error logged on a linked to store listing, so that you're alerted that there is a problem with syncing to eBay for a particular listing.

If you have any questions at any time about why an error is logged, please reach out to inkFrog's customer care team at open@inkFrog.com

 

 

 

 

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